Shipping & Returns
Shipping Domestic or International
I typically will mail at the end of the month (to save on gas and to make sure all orders are not rushed). If you need it sooner please let me know upon purchase notes*.
Shipping is not included in any item unless it is a reward from the instagram (if listed as such) or a bulk order (please pm me on my instagram or send me an email, to talk about details). Please understand that this is a small business and doing free shipping is not a realistic option at this time. Each shipped item will be documented upon boxing and sending out with insurance (if the cost of the items are over $50.00) and a tracking number.
If an item is sent back to me due to incorrect/incomplete address, any extra shipping fees must then be covered by the buyer. This round trip could be over 3 months so please check your address thoroughly. I typically will mail at the end of the month (to save on gas and to make sure all orders are not rushed).
Estimated shipping times ONCE I have shipped the items.
USA:1-5 days
Canada: 2-3 weeks
Europe: 2-5 weeks
Australia/New Zealand: 3-4 weeks
These are just estimates and I cannot guarantee them. Actual delivery time will depend on the shipping method you choose, please understand thought that NOTHING is currently guaranteed due to covid.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns
Returns for the most part are not tolerated. The reason being is that most items I sell are made to order, custom, or are prints. If the item is lost in mail please, provide the tracking number. There is not much to do in that situation except to wait to see if it is mailed back to me or to you.* If there is an issue such as damage upon arrived from the postal service OR the wrong item was shipped to you please following the steps bellow.
For returns to be processed please do the following:
Take a photo of the damaged product AS SOON AS YOU SEE IT
Take a photo of the shipped box SO I CAN SEE THE DAMAGE TO THE BOX
Take a photo of the shipping label
Please also send me a detailed description of what happened
IF it is the WRONG ITEM please let me know, you will have to pay for shipping (SEND ME THE RECIPTE IN EMAIL) but once I have received the WRONG ITEM I will refund you the shipping.
IF the postal service is at fault that will be a dispute (customer and commissioner versus the mailing service)
Also please reframe from posting on social media before the issue is handled. I am a single person running this business,
*If it’s been over 3 months (You are in the United States) and your package has not arrived please send me pm me to discuss further details.